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Participant
June 18, 2025
Answered

Since update Adobe Acrobat crashes!!

  • June 18, 2025
  • 2 replies
  • 112 views

I cannot get to any of my documents!!

Since the most recent update, I used the app to edit a document and now it won't open.

it opens and crashes immediately 

I have opened storage space, deleted and reinstalled and restarted my phone.

nothing is working!!

Correct answer Souvik Sadhu

Hi @stacy0569,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

2 replies

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hi @stacy0569,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

Souvik Sadhu
Community Manager
Community Manager
June 18, 2025

Hi @stacy0569,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.