Solicitação de reembolso

Forum|Forum|2 years ago
April 15, 2023
3 replies
1074 views

Fiz a assinatura do serviço no período de assinatura de 7 dias gratuito.Porém no mesmo dia que fiz a assinatura,solicitei o cancelamento do serviço.Então gostaria de solicitar o reembolso referente ao cancelamento do serviço,pois veio a cobrança do serviço na minha fatura.

Android

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S_S

Community Manager

Hi @Paulinha29417522iq9b,

Hope you are doing well. Sorry for your experience with billing on Acrobat Reader Mobile subscriptions.

Adding to the suggestions from Jane and kglad, you might want to check the reason why you were charged and if you are eligible for a refund: Want to cancel your subscription? Check if you are

Hope this helps.

-Souvik

P

Paulinha29417522iq9bAuthor

Participant

Bom dia.

Fiz a assinatura do serviço no período de 7 dias gratuito,porém no mesmo dia que assinei,solicitei o cancelamento dentro do período acima informado e veio a cobrança do serviço na minha fatura.Então gostaria de solicitar o reembolso do serviço ao qual não irei mais utilizar.

kglad

Community Expert

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.