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Nathali29928213r5cf
Participant
May 17, 2023
Question

Solicitação de reembolso

  • May 17, 2023
  • 2 replies
  • 481 views

Assinei o período de teste, porém no mesmo dia solicitei o cancelamento porque não gostei da forma de edição do PDF. Hoje foi cobrada a fatura, gostaria de solicitar o reembolsar já que eu cancelei o serviço. 

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2023

    Hello @Nathali29928213r5cf @Sandro29932903nb0j,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    S
    Sandro29932903nb0j
    Participant
    May 17, 2023

    Aconteceu me o mesmo, ontem e não querem me fazer o reembolso 

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