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Larissa30447104y0cz
Participant
June 16, 2023
Question

Solicitação de reembolso

  • June 16, 2023
  • 1 reply
  • 287 views

Aplicativo baixado Acrobat por 7 dias gratuitos , nem usei . Mesmo assim descontaram R$124,90 da minha conta sem assinatura e uso do aplicativo . Solicito reembolso . Pois assinatura foi cancelada mesmo assim

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 26, 2023

    Hello @Larissa30447104y0cz,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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