Skip to main content
A
Anna_2551
Participant
June 18, 2025
Answered

solution to Adobe Acrobat Reader

  • June 18, 2025
  • 2 replies
  • 290 views

Any solution to Adobe Acrobat Reader crashing on iPhone and iPad?! App crashed while in use and won't open anymore. Still crashing despite successful updates on both iPhone and iPad. Urgently need solutions to have access to exam study material on both devices.

Correct answer Tariq Ahmad

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

2 replies

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 18, 2025

Hello, 

Sorry for the troubled experience. 
I have shared the information internally with the product team. The team is actively triaging this issue. As soon we have an update will keep this discussion updated. 


~Tariq

H
Holly_Boo
Participant
June 18, 2025

I was advised to delete and reinstall the app. It now opens, but I' e lost all my files - what the hell do I do????? 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 19, 2025

Hi Holly_Baker5605,

 

Thank you for reaching out, and we are sorry to hear about the trouble caused. 

 

If the files were saved locally in the application, I am afraid they cannot be recovered. Once you uninstall the application on an iOS device, the data is removed along with the application, which is a design feature of iOS devices. We always suggest backing up data when uninstalling the application on iOS devices.

 

However, if you have any files saved on Adobe Cloud Storage, you can find them on the Acrobat web account. To access the files on the cloud, go to Files > Adobe Cloud Storage on your device.

 

I hope this information is helpful to you.

 

Thanks,

Meenakshi

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices