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samd23456
Participant
February 28, 2025
Question

Some files are constantly are not loadin

  • February 28, 2025
  • 1 reply
  • 94 views

1 reply

Amal.
Community Manager
Community Manager
March 5, 2025

Hi there,

Hope you are doing well, and thanks for reaching out.

This issue usually occurs when the source file has been moved, renamed, or deleted from its original location. As a result, Acrobat continues trying to access the file, leading to the problem you're experiencing.

To resolve this, please try the following steps:

  1. Log out of the Acrobat app.
  2. Restart your device to refresh the system.
  3. Log back into the app and check if the issue is resolved.