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samd23456
Participant
Feb 28, 2025 11:36 AM UTC
Question

Some files are constantly are not loadin

 

1 reply

Amal.
Legend
Mar 5, 2025 4:38 PM UTC

Hi there,

Hope you are doing well, and thanks for reaching out.

This issue usually occurs when the source file has been moved, renamed, or deleted from its original location. As a result, Acrobat continues trying to access the file, leading to the problem you're experiencing.

To resolve this, please try the following steps:

  1. Log out of the Acrobat app.
  2. Restart your device to refresh the system.
  3. Log back into the app and check if the issue is resolved.

 

 

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