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nikita_6970
Participant
August 16, 2024
Answered

Some of the documents are not opened correctly on iPad after last update

  • August 16, 2024
  • 3 replies
  • 950 views

Device: iPad (10th gen)

iPadOs Version: 17.5.1

 

After last update to version 24.08.00 some of my documents stopped to be shown correctly. I see only blank pages with some my remarks, that I did previously. The file example is below.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi All,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

    3 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    September 18, 2024

    Hi All,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

    T
    tishbite
    Participant
    September 18, 2024
    Dear Amal.
    Many thanks for your kind message; I confirm it works well now!
    Appreciated.

    Best regards,
    – Rui
    T
    tishbite
    Participant
    August 21, 2024

    Dear all,

     

    just wanted to add that I have the exact same problem. Latest iOS update on iPad mini and any .pdf document I open shows only blank pages.

      O
      osmyrjr
      Participant
      August 16, 2024

      I have the same problem. Other pdf apps work without any problem. Please fix this.

        S
        sprinklr-integration-user
        Inspiring
        August 21, 2024

        Hi @nikita_6970

         

        Thank you for reaching out and bringing this to our attention.

         

        I wanted to let you know that we’ve escalated this issue to our engineering team, and they’re actively working on a resolution. While I don’t have an exact timeline for the fix, please rest assured that it will be included in one of our future updates.

         

        We appreciate your patience and understanding as we work to resolve this. If you have any further questions or need additional assistance in the meantime, feel free to reach out.

         

        ~Amal

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