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Promod Vij
Participant
June 19, 2021
Question

Sometimes few contents of the file are not visible

  • June 19, 2021
  • 1 reply
  • 456 views

When I open the received PDF file on my mobile sometimes a part of the contents of the file are not visible. But if I forward that file from my mobile to another mobile I find that the whole file contents are visible. I tried to check and see if this problem can be rectified through some setting changes on my Mobile but I found no such thing. How do I rectify this problem on my device?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 11, 2022

Hello Promod,

 

Hope you are doing well. I am sorry for the delayed response and the experience you had with the application.

 

As per the above description, are you facing this issue with one particular file or is it with all the files that you are trying to view?

 

Could you please share the file with us so that we can check on our end exactly what's happening.

 

Also while you do that, you might want to update the application to the latest version from google play store if you haven't already.

 

Thanks,

Souvik.

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