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N
n_2948
Participant
June 13, 2025
Answered

Soooooo frustrating

  • June 13, 2025
  • 2 replies
  • 327 views

I can't log into my subscription even after I say restore purchase.

Is there no app support.

This is absolutely ridiculous. I paid for an app that I can't restore. I did the update & loged out and back in but still can't restore purchase. 

Correct answer Amal.

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account linked with the Adobe ID (Apple masked ID) you are using on this community and unable to track any active/paid plan for Acrobat premium. 

 

Please ensure that the email used to purchase the plan and the one used to login to the Acrobat mobile application is same. Please logout of the application and re-login with the correct Adobe ID and see if that helps. 

 

~Amal

2 replies

Y
yasmine_3537
Participant
September 16, 2025

I'm having this same issue. Were you able to get it corrected??

Y
yasmine_3537
Participant
September 16, 2025

Did you use hide my email feature???

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
September 16, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account linked with the Adobe ID (Apple masked ID) you are using on this community and unable to track any active/paid plan for Acrobat premium. 

 

Please ensure that the email used to purchase the plan and the one used to login to the Acrobat mobile application is same. Please logout of the application and re-login with the correct Adobe ID and see if that helps. 

 

~Amal

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 13, 2025

Hi @n_2948,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your account and could not find an active subscription for Acrobat on the email address through which you posted here on the community.

 

To test, could you log in to https://adobe.ly/4kyjglg and check if you can use the tools there? 

If it does, you might need to log out of the application and log in again.

 

If it doesn't, you might need to check your email address through which you are logging in.

 

Look forward to hearing from you.


Regards,
Souvik.

N
n_2948Author
Participant
September 16, 2025

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