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n_2948
Participant
June 13, 2025
Answered

Soooooo frustrating

  • June 13, 2025
  • 7 replies
  • 347 views

I can't log into my subscription even after I say restore purchase.

Is there no app support.

This is absolutely ridiculous. I paid for an app that I can't restore. I did the update & loged out and back in but still can't restore purchase. 

    Correct answer Amal.

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    I have checked your Adobe account linked with the Adobe ID (Apple masked ID) you are using on this community and unable to track any active/paid plan for Acrobat premium. 

     

    Please ensure that the email used to purchase the plan and the one used to login to the Acrobat mobile application is same. Please logout of the application and re-login with the correct Adobe ID and see if that helps. 

     

    ~Amal

    7 replies

    yasmine_3537
    Participant
    September 16, 2025

    I'm having this same issue. Were you able to get it corrected??

    n_2948Author
    Participant
    September 28, 2025

    Unfortunately nothing. I have logged out and log back in but unfortunately it's still not working. 

    Amal.
    Amal.
    Legend
    September 29, 2025

    Hi there 

     

    We are sorry to hear that the issue still persists.

     

    Could you share a screenshot of the confirmation email you may have received from the Store (AppStore or PlayStore ) with all the required details (Store Order number) so we can try to locate the purchase and help you further? 

     

    ~Amal

    Souvik Sadhu
    Souvik Sadhu
    Legend
    June 13, 2025

    Hi @n_2948,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I checked your account and could not find an active subscription for Acrobat on the email address through which you posted here on the community.

     

    To test, could you log in to https://adobe.ly/4kyjglg and check if you can use the tools there? 

    If it does, you might need to log out of the application and log in again.

     

    If it doesn't, you might need to check your email address through which you are logging in.

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    n_2948Author
    Participant
    September 16, 2025

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