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Participant
October 11, 2024
Question

Speichert nicht in OneDrive

  • October 11, 2024
  • 1 reply
  • 549 views

PDF's können nicht unter OneDrive gespeichert werden. Wer kann mir helfen?

1 reply

Amal.
Community Manager
Community Manager
October 14, 2024

Hi @Kitoella

 

I hope you're doing well, and thank you for reaching out to us for assistance.

To better understand the issue you're experiencing when saving PDFs to OneDrive, could you please provide more details? Specifically:

  1. Error Message: Are you encountering any specific error messages when attempting to save the PDF? If so, kindly share a screenshot or note down the exact wording. This will help us identify the problem more accurately.

  2. Steps to Reproduce: If possible, could you record a short video demonstrating the steps you are taking before the issue occurs? This would provide valuable insight into the problem and allow us to troubleshoot more efficiently.

Additionally, could you please share the following information so we can further assist you:

  • OS Version: What operating system are you using (iOS, Android, etc.) and its version?
  • Acrobat Reader Mobile App Version: To check your app version, open Acrobat Reader, tap on your profile icon, and select "About Adobe Acrobat." If your app version is outdated, please update it via the App Store (iOS) or Play Store (Android) and then restart your device to see if this resolves the issue.

Once you have provided the details above, we’ll be happy to investigate further and guide you on the next steps.

 

~Amal

Participant
April 14, 2025

Hallo Amal,

ich habe das gleiche Problem. Bei mir erscheint nach dem Versuch eine Kopie einer Datei in OneDrive zu speichern nur eine rotes Ausrufezeichen. Bei einem Klick auf die Datei wird nur angezeigt das das Speichern nicht möglich ist. Bis jetzt hatte es immer funktioniert. 

Ich habe ein aktives Acrobat Pro Abonnement. 

 

Kannst du mir helfen? 

 

Viele Grüße 

Amal.
Community Manager
Community Manager
April 24, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

This is a known issue and our engineering team is actively working on this. While we do not have any fixed timeline for this issue, we will share the update as soon as we get any information.

 

Thanks for understanding