afnan317652865shk

Participant

Question

Stealing when I deactivated

Forum|Forum|2 years ago
August 19, 2023
1 reply
206 views

Now I deactivated my account and I want to refuse the plan of paying every month ,, because you put me in this plan and I don’t knew ,, i was only need one month,, now when I deactivated my account and i want to remove the plan ,, you asking my to pay more than 400 SR ,, this is stealing !!!!! ,, and i want to remove this plan ,, you as a company try to withdraw 400 SR from my card by force ,, these stealing and cheating ,, !!!! 🙎🙎🙎🙎🙎🙎

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Community Manager

Community Manager

Hello @afnan317652865shk,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.