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oqbfhj287
Participant
January 28, 2023
Question

Still a Free User without any premium functions, even after a subscription.

  • January 28, 2023
  • 2 replies
  • 1105 views

It has been 2 months since the subscription, and I'm still recognized as a Free User.

 

No premium functions available.

 

Please organise refund for the last 2 months unavailability.

 

Purchase Reference Number: P20221226AU0424

 

 

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 30, 2023

    Hi @oqbfhj287,

     

    Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

     

    I checked your account and saw a canceled subscription for Acrobat Pro DC. Since the subscription stands cancelled, you cannot utilize the application's premium features. 

     

    If you have a separate account that has an Acrobat Premium subscription, please share the Email address with me on Private Message so I can check further and investigate the issue.

     

    Look forward to hearing from you.

     

    -Souvik.

    O
    oqbfhj287Author
    Participant
    January 30, 2023

    Hi Souvik,


    I hope this email finds you well.

    [Private information removed by moderator] is my only Samsung Account that I have tried 7 days
    trials.

    And the attached is the proof of valid subscription that comes up on my
    Galaxy Store. I've also attached trasaction made from my account.


    Please let me know how you can help me with this.

    I would like to officially request for refund as I'm not available to
    access any of the premium features since the beginning, and even though it
    is fixed, I don't want to rely on this unstable app with my essential works
    for a year.


    Regards,

    Eric Choi

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 28, 2023

    Hi,

     

    I believe that for the mobile app you need to rebuttle the refund through the app store where you transacted to pay through your Google Play account, for example.

     

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