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Participant
April 10, 2021
Question

Still waiting for Refund

  • April 10, 2021
  • 1 reply
  • 362 views

I was told on 1/29 by this company that I would recieve a refund of $53.61. I have not recieved yet. I've been on the chat line with Google play all morning. Please can someone from this company contact me. This is the transaction #: GPA. 3308-6217-9091-46684.0

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1 reply

Ria Tagra
Inspiring
April 17, 2021

Hi Bri5CEA 

  

Hope you are doing well. 

  

We are sorry, you're having difficulties.  If you want you can seek a refund using the below help.

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.  

  

Regards  

Ria