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Participant
May 17, 2025 8:22 PM UTC
Answered

Stop my Subscription on November of last year and I’m still getting charged. Can somebody reach out

Why am i still being charged?

Amal.
Amal.Correct answer
Legend
May 19, 2025 7:11 AM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

++ Adding to the discussion

 

I have checked your Adobe account and found that you have an active plan for Acrobat Pro. To know more about self-cancellation, please check the steps shared here https://adobe.ly/43ru5yp

 

Let us know if you experience any trouble and need more help.

 

 

2 replies

justlearn
Community Expert
Community Expert
May 18, 2025 11:14 AM UTC

@Playful_worldview1685 if you go to your account on adobe.com, you can actually cancel the subscription on your end. 

 

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Amal.
Amal.Correct answer
Legend
May 19, 2025 7:11 AM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

++ Adding to the discussion

 

I have checked your Adobe account and found that you have an active plan for Acrobat Pro. To know more about self-cancellation, please check the steps shared here https://adobe.ly/43ru5yp

 

Let us know if you experience any trouble and need more help.

 

 

Translate