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farzad26368906j4r2
Participant
September 30, 2022
Question

Strange error message : couldn't complete purchase when opening adobe

  • September 30, 2022
  • 1 reply
  • 5253 views

Hi

 

Recently when I open Adobe Acrobat on Android, I see first a message : Couldn't complete the purchase! 

 

Does it mean some pdf file that I have opened contained some Trojan? And it's trying to be connected to my payment system? 

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 30, 2022

Hello @farzad26368906j4r2 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you help us with some details to understand the issue better:

  1.  Application version.
  2.  OS version
  3.  Screenshot of the error message you're getting.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

F
farzad26368906j4r2Author
Participant
October 2, 2022
Android 12

I attached the Adobe version and the error message. There are two error
messages, one is simply couldn't complete purchase,unknown error occurred
and the other is attached
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