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Participant
August 14, 2025
Answered

Submit Button Issue Cannot Send using MailAPP

  • August 14, 2025
  • 1 reply
  • 317 views

i have a submit button on a pdf form I created to simply press the button and it takes you directly into Outlook and attaches the pdf form.   Well our company purchased IPADS and downloaded PDF Reader on these.   I tried using the form and when I press the submit button i get a message saying "cannot send using mailapp".  Is this because I am using the PDF Reader?

Correct answer Tariq Ahmad

Hi @letty_0517

 

 

On desktop systems like Windows, a PDF form’s Submit button can launch the default mail client (e.g., Outlook) and attach the form directly. However, on iPadOS this works differently.

 

iPads run apps in a sandboxed environment, which means one app cannot directly launch another with a file attached unless the developer has built that specific integration. 

 

Cannot send using mailapp

 

This is an iPad/iPadOS limitation, not specifically a PDF Reader bug.

 

Workarounds:

  • Save the completed form and use your PDF app’s Share or Send a Copy feature to select Outlook or another mail app manually.

  • Use Adobe Acrobat for iOS/iPadOS, which supports broader sharing options.

  • If possible, adjust the form to submit to a server rather than rely on local email submission.

This should let you send the form successfully from the iPad, even without the built-in Mail app configured.



Best regards,
Tariq | Adobe Community Team

1 reply

Tariq AhmadCommunity ManagerCorrect answer
Community Manager
August 15, 2025

Hi @letty_0517

 

 

On desktop systems like Windows, a PDF form’s Submit button can launch the default mail client (e.g., Outlook) and attach the form directly. However, on iPadOS this works differently.

 

iPads run apps in a sandboxed environment, which means one app cannot directly launch another with a file attached unless the developer has built that specific integration. 

 

Cannot send using mailapp

 

This is an iPad/iPadOS limitation, not specifically a PDF Reader bug.

 

Workarounds:

  • Save the completed form and use your PDF app’s Share or Send a Copy feature to select Outlook or another mail app manually.

  • Use Adobe Acrobat for iOS/iPadOS, which supports broader sharing options.

  • If possible, adjust the form to submit to a server rather than rely on local email submission.

This should let you send the form successfully from the iPad, even without the built-in Mail app configured.



Best regards,
Tariq | Adobe Community Team

Participant
August 22, 2025

Thank you that answers my question.