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Hi @Brandi27513191y19e,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind trying the below-given steps and checking if it works:

1. Go to Profile-> Subscriptions;

2. Click on the blue button that says "Restore Purchases."

Let us know if it helps. If not, please share a screenshot of the error that you get.

Also, are you using a Mask ID? We suggest you try logging in to the Adobe Cloud storage and check if you can use your subscription here: https://acrobat.adobe.com/link/documents/.

You may refer to the link for more: Manage subscriptions — Acrobat for iOS Help.

Hope this helps.

-Souvik.