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B295838122dz1
Participant
April 25, 2023
Question

Subscribed but only shows purchase complete. Waiting for feature activation

  • April 25, 2023
  • 2 replies
  • 2681 views

It has charged me twice for the same level subscription. And I can't get past the "purchase complete. Waiting for feature activation" screen

 

iOS 16.4.1

Iphone 13pro

This topic has been closed for replies.

2 replies

S
Senait 17
Participating Frequently
April 26, 2023

Adobe is charging me twice for the same level of subscription, this has been done several times . You charged me the whole year amount when I cancelled my previous subscription. And here again you are trying to rob me by charging twice for same month for same level of subscription.I found that it is very frustrating and mischievous.it is disturbing to treat customers in ill way & it is wrong.I am living in Canada and I don't expect such things in a civilized society which I consider the actions as robbing me in a day light. Considering my frustrations and I need your response and help to resolve the matter as soon as possible.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 27, 2023

Hi @B295838122dz1 @Senait 17 @Hadis295840070kbm,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.

 

Would you mind sharing the charge receipts that mention your charge to Adobe so we can investigate the issue further? 

[I prefer sharing the screenshots over a private message to safeguard sensitive information. You can click on my profile name-> click the blue button that says" Send a Message" on the next page]

 

While I will forward this to the team to check, getting the screenshots of the charge and the purchase Order ID would further speed up the investigation.

 

Look forward to hearing from you.

 

-Souvik

S
Senait 17
Participating Frequently
May 4, 2023

Hi thank you for your response.

yes I do and I would like you to look at the March 10 and April 3 rd payment. You of course can track it down through your system.  And I also would like to mention how adobe brutally charged me from my account about $66 extra when I quit my last subscription. I am sure you will be able to track the previous subscription and portion of the payment via my account. Because I have the same settings on my account for your payment you can also check the previous subscription portion. You will be able to understand where my disappointment lies in my case.

 

thank you again.
 Thank you for your follow up 

H
Hadis295840070kbm
Participant
April 25, 2023

Same here, what's going on 

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