Subscribed to pdf but cant open on android

Question

I have an android samsung s8. I subscribed to adobe pdf a while back. However if i try to view any pdf attachment in an email using Share Link and then select convert to pdf it fails and just says 'subscribe now'. But if I click subscribe now it just says you are already subscribed to adobe pdf pack.

AkanchhaS8194121 · Answer

Hi Davids,

We apologize for the delay in response to your query.

As shared above, when you are trying to create a pdf using the Adobe Reader mobile application it ask to subscribe for the subscription again?

You may "Sign Out" from the application and "Sign In" back with the correct email address under which you have the subscription registered for the "Adobe PDF Pack"

To check whether you are able to use your subscription or not, you may login via web browser- https://cloud.acrobat.com/exportpdf

You can also refer to the help article here- Acrobat Reader Help for Android: Create PDF from other formats

Hope this would help you accessing your membership.

Regards,

Akanchha

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