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yixiao29959282rf1y
Participant
May 19, 2023
Question

Subscribed to the service for 1 year, unable to activate and use.

  • May 19, 2023
  • 1 reply
  • 359 views

Dear developer,

I have subscribed to acrobst for one year.But it can't be used so far, and the subscription can't be found, so we can only use the basic service.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 21, 2023

Hi @yixiao29959282rf1y,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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