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Participant
August 24, 2024
質問

subscribing bug..

  • August 24, 2024
  • 返信数 1.
  • 173 ビュー

i paid, and im still "free user"

weird, very weird.

このトピックへの返信は締め切られました。

返信数 1

Amal.
Community Manager
Community Manager
August 28, 2024

Hi @mu_3887

 

I hope you're doing well.

 

I’ve reviewed the Adobe account associated with the Adobe ID you're using in this community and noticed that you recently subscribed to Acrobat Premium. To resolve any issues, please try the following steps:

  1. Log out of the application.
  2. Reboot your mobile device.
  3. Log back in using the same Adobe ID.

If the issue persists, tap on your profile icon in the top right corner, navigate to Subscriptions, and select Restore Purchases to see if that resolves the problem.

 

If you need any further assistance, feel free to reach out.

 

~Amal