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Participant
Aug 24, 2024 11:24 AM UTC
Question

subscribing bug..

i paid, and im still "free user"

weird, very weird.

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1 reply

Amal.
Legend
Aug 28, 2024 6:38 AM UTC

Hi @mu_3887

 

I hope you're doing well.

 

I’ve reviewed the Adobe account associated with the Adobe ID you're using in this community and noticed that you recently subscribed to Acrobat Premium. To resolve any issues, please try the following steps:

  1. Log out of the application.
  2. Reboot your mobile device.
  3. Log back in using the same Adobe ID.

If the issue persists, tap on your profile icon in the top right corner, navigate to Subscriptions, and select Restore Purchases to see if that resolves the problem.

 

If you need any further assistance, feel free to reach out.

 

~Amal

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