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karen_6695
Jan 20, 2026 5:36 PM UTC
Answered

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Yo cancele mi suscrpicion desde agosto 21 y me signed cobra do mensual 24.99

Amal.
Amal.Correct answer
Legend
Jan 20, 2026 6:18 PM UTC

Hi there 

 

This is something better handled by our billing team here https://adobe.ly/49wae5l 

 

Click on the contact us button in the lower right corner of the page to start the process.

 

~Amal

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4 replies

Anonymous
Jan 21, 2026 4:02 PM UTC
Olá, baixei o aplicativo para usar os dias gratuitos que o aplicativo
oferece, porém foi descontado um valor de 169,90 do meu cartão, mas eu não
coloquei nem um dado sobre o cartão, como posso fazer para cancelar essa
compra? Não vou usar o aplicativo, baixei para fazer um teste e foi
descontado esse valor.
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Amal.
Amal.
Legend
Jan 20, 2026 5:58 PM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked to the Adobe ID you use on this community and found that you have an active plan for Acrobat Pro and the AI assistant for Acrobat. Could you please elaborate more about how we can assist you with these active plans?

 

Please let us know if you are referring to something else.

 

~Amal

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karen_6695Author
Jan 20, 2026 6:03 PM UTC
I want cancel this acrobat pro I’m not subscribed please my subscription is
cancel abouy agosto 21 2025
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Amal.
Amal.Correct answer
Legend
Jan 20, 2026 6:18 PM UTC

Hi there 

 

This is something better handled by our billing team here https://adobe.ly/49wae5l 

 

Click on the contact us button in the lower right corner of the page to start the process.

 

~Amal

Translate
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