Hi I cancelled this plan before the trial ended and it’s still trying to charge me can you please make sure it does not get pulled tomorrow I need to pay my rent I did the trial and I double checked and I did cancel it so I don’t know why I’m getting charged still. Thank you. Shanel Bird
Hi Shanelb12,
Thank you for reaching out, and sorry for the trouble caused.
We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.
To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions
If you need any further assistance, please let us know.
Thanks,
Meenakshi
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