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I am being charged $15 a month but I only have access to the free stuff how do I fix this?

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Community Manager

Hey Cristina!

Thank you for reaching out.

As you are not able to use the paid features, please try the steps suggested below:

If that does not help, sign out from the application and reboot the device.

Launch the application and sign-in using the Adobe ID.

Let us know if the issue still occurs.

Thanks,

Meenakshi

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