Hello, I started a 7 days free trial, but I was charged immidiately. I don't know why I was charged during the 7 days free trial period. How can I get a full refund? Thanks.

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Hello, I started a 7 days free trial, but I was charged immidiately. I don't know why I was charged during the 7 days free trial period. How can I get a full refund? Thanks.

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Souvik SadhuCorrect answer

Legend

Hello Olaniyi,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

You can start the process of refund from the below link:

Let me know if this helps.

Thanks,

Souvik.

Souvik SadhuCorrect answer

Legend

Hello Olaniyi,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

You can start the process of refund from the below link:

Let me know if this helps.

Thanks,

Souvik.

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Participant

Thank you so much. The money has been refunded.

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Legend

Thank you so much for taking your time to let us know that the issue is resolved.

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