OLANIYI25178026x8ow

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Forum|Forum|3 years ago
July 8, 2022
1 reply
766 views

Hello, I started a 7 days free trial, but I was charged immidiately. I don't know why I was charged during the 7 days free trial period. How can I get a full refund? Thanks.

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Correct answer S_S

Hello Olaniyi,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

To learn more about the refund, please visit the link: Subscription Services — Acrobat for Android Help (adobe.com)

You can start the process of refund from the below link:

Request a refund for a Google Play purchase - Computer - Google Play Help

Let me know if this helps.

Thanks,

Souvik.

Community Manager

Correct answer

Community Manager

Hello Olaniyi,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

To learn more about the refund, please visit the link: Subscription Services — Acrobat for Android Help (adobe.com)

You can start the process of refund from the below link:

Request a refund for a Google Play purchase - Computer - Google Play Help

Let me know if this helps.

Thanks,

Souvik.

OLANIYI25178026x8owAuthor

Participant

Thank you so much. The money has been refunded.

Community Manager

Community Manager

@OLANIYI25178026x8ow Hi,

Thank you so much for taking your time to let us know that the issue is resolved.