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M
marie25240389672q
Participant
July 14, 2022
Answered

Subscription

  • July 14, 2022
  • 1 reply
  • 619 views

Hi there,

I already have a premium subscription on my iPhone and when I try to edit a pdf it asks me to purchase a subscription my account info is also entered

This topic has been closed for replies.
Correct answer S_S

Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 14, 2022

Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

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