Skip to main content
marie25240389672q
Participant
July 14, 2022
Answered

Subscription

Hi there,

I already have a premium subscription on my iPhone and when I try to edit a pdf it asks me to purchase a subscription my account info is also entered

This topic is closed to new replies. Start a new post to keep the conversation going.
Souvik Sadhu
Souvik SadhuCorrect answer
Legend
July 14, 2022

Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

View reply

1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
July 14, 2022

Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices