Subscription

Forum|Forum|5 years ago
February 7, 2021
2 replies
618 views

Hello all I have paid a years subscription on the 06/02/2021 the money has gone out my bank account but I can't access my pdf edit it says I need to subscribe does it take time to start

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi All ,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

OS version?
Make and model of your device?

Try to sign out and sign in back to your account. Do the following to restore your subscription:

Tap the profile icon.
Tap Subscriptions or Manage subscriptions
Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria

M

mswiggles007

Participant

I have had a long-standing subscription, paid up to date and now I am unable to open Acrobat DC. It says my subscription cannot be verified. I've logged out, logged back in, restarted the computer, even tried to uninstall the app, but I'm told the app is not legitimate??? What is going on. This is seriously impacting my workload.