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Olwethu25594361awgv
Participant
August 10, 2022
Question

Subscription

  • August 10, 2022
  • 2 replies
  • 507 views

I subscribed to the free trail yesterday and you guys took my money and the trail period was not even over or even started. I would like to kindly ask for my money back please. I only subscribed to the trial offer I don't understand how and why my money was taken. 

This topic has been closed for replies.

2 replies

E
epic_Meadow5FD8
Participant
August 11, 2022

Did not complete download nor did I acccept the fees 

how do I delete this app? 
I've been thru the entire info and no obvious way to delete the app 

Please show me how to get out of this theft 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 11, 2022
@epic_Meadow5FD8 wrote:

"Please show me how to get out of this theft"

 

Theft? It's not theft. Apple or Google Play will refund your money when you properly cancel your trial within the seven days. If you don't cancel you will continue to be billed.

 

 

"how do I delete this app?" 

You haven't said if you are on an iPad, iPhone, or Android device, but delete it as you would any app. Just be sure to properly cancel.

 

Jane

Forum volunteer

 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 11, 2022

    @epic_Meadow5FD8 Hello,

     

    Adding to what Jane said,

     

    please refer to the below links to know how to delete an application from your device depending upon the platform:

    For Android: Delete or disable apps on Android - Android Help (google.com)

    For iOS: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

     

    I hope this helps.

     

    Thanks,

    Souvik.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 10, 2022

    @Olwethu25594361awgv 

     

    Acrobat Reader for Mobile is free. If you subscribed to something through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

     

    Apple App Store:

    https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

     

    Google Play:

    https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

     

    Jane

     

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