Subscription

Forum|Forum|3 years ago
August 12, 2022
1 reply
489 views

Thought I had a subscription. But when I click, purchase it says it has already been purchased.

General troubleshooting

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Correct answer S_S

Hi Margaret,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Thank you for sharing the screenshot; however, I would need the order number to properly trace the subscription.

To get the order number, please go to Google play store -> payments, and subscriptions ->click on Acrobat -> please take a screenshot and share the details with me.

If you have purchased your subscription from the galaxy store, please follow the steps below to get the information :

1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

2. Tap “Subscriptions” in the Galaxy Store menu.

3. Select an app.

This would help me trace the subscription details and assist you better.

Thanks,

Souvik.

S_S

Correct answer

Community Manager