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Participant
Jan 30, 2023 11:07 PM UTC
Answered

Subscription

I cancelled my subscription for Adobe premium the same day I started it but I was still charged after my 7 day trial!?!?!!

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 1, 2023 3:02 AM UTC

Hi @Dale28179389hfjs,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your account and saw the subscription that you opted for is monthly-based.

 

The 7-day free trial is applicable only if you opt-in for the yearly subscription and not monthly.

 

Hope this clarifies the point.

 

-Souvik.

1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 1, 2023 3:02 AM UTC

Hi @Dale28179389hfjs,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your account and saw the subscription that you opted for is monthly-based.

 

The 7-day free trial is applicable only if you opt-in for the yearly subscription and not monthly.

 

Hope this clarifies the point.

 

-Souvik.

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