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Jeniah29340245r9tz
Participant
April 11, 2023
Question

Subscription

  • April 11, 2023
  • 1 reply
  • 468 views

I have a subscription and I have restored the purchase in an attempt to have acesss to the edit function, but Im still not able to edit and prompted to subscribe. Although when I go into my accout it says I'm subscribed and have edit function. When I try and edit it it gives me a pop up to subscribe and then tells me I'm already subscribed...

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 17, 2023

Hi @Jeniah29340245r9tz,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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