Kayy30611584wuw5

Participant

Question

Subscription

Forum|Forum|2 years ago
June 25, 2023
1 reply
217 views

I subscribed on 20/06/2023. I had a document that needed adjustment I then paid for subscribtion but then the app won't edit anything for me I was unable to edit the document so I cancelled the subscription same day but my money was not refunded. I need my money back

Android

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Community Manager

Community Manager

Hello @Kayy30611584wuw5,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.