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R
Renjith309801732ci5
Participant
July 10, 2023

I was under trial period for a week and my bank account got debited annual subscription fee of Rs.2599 twenty-four hours before the the trial period end, without me getting any information on the same. Now, I am behind getting money back, for a week. This is unfair.

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 10, 2023

Hello @dora309676539bk9 @Renjith309801732ci5,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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