I have a subscription to acrobat pro. I am trying to cancel it. I went to manage subscription. Brings me to my subscriptions and then does not show up in my active subscriptions to cancel. This is strange, so I'm unable to cancel the fee? One fee already came out of my account.
Hello @Michelle27532862xq91,
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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