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Mischa34957235jj71
Participant
January 22, 2024
Question

Subscription

  • January 22, 2024
  • 1 reply
  • 217 views

I started a free subscription, which I ended the day it expired - but the money has still tried to be withdrawn. Can I get in touch with customer service here, do I need to do anything to make everything in order?

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    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 22, 2024
    quote

    I started a free subscription

    By @Mischa34957235jj71

     

     

    Adobe Acrobat Reader is free, meaning you won't be charged. Ever.

     

    Since you were charged, you may have started a trial to Premium, which is paid. You ordered from the App Store or Google Play, not Adobe, and need to contact them directly.

     

    App Store

    https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

    https://support.apple.com/en-us/HT204084

     

    Android

    https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel

    https://support.google.com/googleplay/workflow/9813244?hl=en

     

    Jane

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