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default6rjecjuozq9w
Participant
March 31, 2021
Question

Subscription

  • March 31, 2021
  • 2 replies
  • 318 views

Actually has been charging me since about December and I didn't even realize and I tried to cancel it by downloading the app and canceling the subscription but it doesn't even show that I'm subscribe to it in my Apple App Store but I know I'm getting charge for it and it even shows in the app that I am subscribed. Please help I've already lost money these past few months I think my old roommate who is using my card to pay for it which sucks.Please help

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2 replies

Ria Tagra
Ria Tagra
Inspiring
April 13, 2021

Hi, 

 

Hope you are doing well.

 

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

For IOS 

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store. 

For step-by-step instructions, see View, change, or cancel your subscriptions. 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.   

For Android. 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices. 

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play. 

For billing issues or a refund, see Get a refund on Google Play. 

  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html 

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards 

Ria 

P
Paulette5C63
Participant
April 1, 2021

I honestly think this is app is a scam. I'm being charged every 2 weeks for 16.95. There's no one to contact and there's no way to cancel. It's a scam to take your money. U may have to call your bank. 

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