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Nov8ioN!
Participant
January 23, 2025
Answered

Subscription

  • January 23, 2025
  • 1 reply
  • 355 views

I just bought the full version of acrobat.  How do I get it to work on my phone?  It keeps asking me to subscribe to premium to simply edit docs.

 

Thanks for assistance. 

Correct answer Amal.

Hi there,

I hope you are doing well. Thanks for reaching out to us.

I have checked the Adobe account linked to the email address you are using for this community. It looks like you have both a personal and a business account registered under the same email.

To resolve the issue, please try signing out of your account on your phone and then signing back in. Make sure to select the business account when logging in. This should help you access the correct account.

 

You may also take a look at the help article https://adobe.ly/40tMSHz for reference.

 

Let us know how it goes.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
January 23, 2025

Hi there,

I hope you are doing well. Thanks for reaching out to us.

I have checked the Adobe account linked to the email address you are using for this community. It looks like you have both a personal and a business account registered under the same email.

To resolve the issue, please try signing out of your account on your phone and then signing back in. Make sure to select the business account when logging in. This should help you access the correct account.

 

You may also take a look at the help article https://adobe.ly/40tMSHz for reference.

 

Let us know how it goes.

    N
    Nov8ioN!Author
    Participant
    February 1, 2025

    Yes, thank you, that was the problem.  Directions that explained this when I subscribed would have avoided a lot of frustration. 

     

     

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