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TATTOOEDSUPERMOM
Participant
February 13, 2025
Answered

Subscription

  • February 13, 2025
  • 1 reply
  • 127 views

I just purchased the premium account with the yearly subscription and it won't allow me to use any of the features I need. 

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry for the late response.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid subscription.

    If you may have used a different Email/Adobe ID for subscribing, please share it via private message so we can further tack down the purchase and assist you.

     

    Additionally for future reference and self-help, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

     

     

     

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    February 26, 2025

    Hi there

     

    Hope you are doing well and sorry for the late response.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid subscription.

    If you may have used a different Email/Adobe ID for subscribing, please share it via private message so we can further tack down the purchase and assist you.

     

    Additionally for future reference and self-help, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

     

     

     

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