Subscription

Forum|Forum|5 years ago
April 25, 2021
4 replies
726 views

I'm a hard working single mom. Having 69.99 taken out of my account because of a accidental subscription and immediately cancelled the subscription right away. Never even used. Please do the right thing and refund our money.

Cancel subscription

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jane-e

Community Expert

In addition to the two correct replies from Adobe employees telling you we cannot help with billing on this forum, I'd like to warn you that scammers frequent forums these days, so do not respond to any PMs you may get purporting to be Adobe.

~ Jane

Amal.

Legend

Hi there ,

Hope you are doing well and sorry for the trouble. As described you want to get a refund.

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

For more information about cancellation of trial /subscription please checkout the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope this information will help

Regards

Amal

D

defaultv81222ndm4ypAuthor

Participant

It has been impossible to get intouch with a live person. My problem has gone unsolved. I cancelled the membership immediately. Never used it. I would like to have my money back please.

Dov Isaacs

Legend

No one HERE can assist. These communities are absolute not Adobe Customer Support.

Call Adobe at the numbers listed at https://helpx.adobe.com/contact/phone.html.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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