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ysatism38095113
ysatism38095113
Participant
February 14, 2020
Question

Subscription

  • February 14, 2020
  • 1 reply
  • 704 views

I have purchased premium in Acrobat Reader for mobile, today and it still isnt working, I have called tech support and they told me to uninstall and install it again, did that, then they told me to come here to find answers? I think its outrageous that I paid and no seems to be able to help me !! 

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    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    February 17, 2020

    Hi,

     

    You need to provide more information if you are asking for help.

     

    What mobile device are you using and which OS?

     

    Have you created an AdobeID with a primary email addresses that is associated with your subscription?

     

    Also what type of subscription did you purchase? Acrobat Pro? Export Pack? for example.

     

    Have you been able to go online to accounts.adobe.com  and manage your account? Is that subscription been used in more than one computer device?

     

    And last, when you say that it doesn't work, are you actually saying that when you open your Adobe Reader Mobile app in your mibile device, you are ableto sign in with your AdobeID successfully but nothing works at all?

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