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Participant
December 1, 2022
Question

Subscription access

  • December 1, 2022
  • 1 reply
  • 939 views

I've paid for 1 year access and cannot access all features. When I click to renew again it prompts me I have already completed the subscription.

Frustrated!!

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1 reply

Participant
December 1, 2022
Screenshot_20221201_105516_Acrobat_for_Samsung.jpg
S_S
Community Manager
Community Manager
December 7, 2022

Hi @Scott27390863udfb,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind trying the below steps and check if it helps:

1. Open Acrobat Reader Mobile;

2. Click on the profile image-> preferences-> subscriptions;

3. Click on Restore Purchases.

 

You can take reference from the given link: Subscription Services — Acrobat for Android Help

 

Hope this helps.

 

-Souvik.