subscription account

Question

I was drinking coffee and I got message from my bank, that adobe acrobat tries to get payment.

Previously I got free trial in Adobe acrobat but it ended, so it turns into paid subscription and keeps trying to get money for subscription, I actually tried to cancel it, but I couldn't find this plan in my account, so even if I'm not subscribed it wants money, how to stop it???

Amal. · Answer

Hi @Exciting_Flamingo0938

I hope you're doing well, and thank you for reaching out to us regarding your inquiry.

Upon reviewing the Adobe account associated with the Adobe ID you're using on this community, I was unable to locate any active paid or trial subscription linked to this particular account. It’s possible that the subscription may be associated with a different email address.

If you have used another email address to subscribe or make a purchase, please feel free to send us a private message with the relevant details. This will allow us to investigate further and provide you with more accurate assistance.

If you need help with anything else in the meantime, feel free to let us know.

~Amal

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