Subscription but no subscription

Question

It says I have a subscription, but when I try to do things it asks me to sign up. I hit, restore purchases and it says no purchases to restore. I tried purchase and it says, already purchased. I'm going around in circles here.

S_S · Accepted Answer

This is where it says I already have a subscription

@Maddiesue65 Hi,

Thank you for sharing the screenshot; however, I would need the order number to properly trace the subscription.

To get the order number, please go to Google play store -> payments, and subscriptions ->click on Acrobat -> please take a screenshot and share the details with me.

If you have purchased your subscription from the galaxy store, please follow the steps below to get the information :

1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

2. Tap “Subscriptions” in the Galaxy Store menu.

3. Select an app.

This would help me trace the subscription details and assist you better.

Thanks,

Souvik.

S_S · Answer

Hello Margaret,

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

I checked your account details with the community's registered email address and could not find any active subscription.

Could you share the details of your purchased subscription with me so that I can investigate further?

Thanks,

Souvik.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded