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Deepa26590066tbim
Participant
Oct 14, 2022 2:40 AM UTC
Question

Subscription cancellation

Hi, I have tried to cancel the subscription in 2020 but the money is still getting deducted. When I check in mobile app, it doesn't show that there's subscription active.  This is very misleading. I'd like to know if the charges for 2022 atleast can be reversed. Thanks! 

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    1 reply

    Krutikka D
    Krutikka D
    Participating Frequently
    Oct 18, 2022 1:49 PM UTC

    Hello @Deepa26590066tbim 

     

    I hope you're doing great, and sorry for the issue you have experienced.

     

    As checked, you have an active subscription to Adobe Acrobat Export PDF.

    Please refer to this article to cancel your subscription: -

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Let me know if this works.

     

    Regards,

    Krutikka

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