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M
Michael24539390ipdx
Participant
May 20, 2022
Question

Subscription does not work

  • May 20, 2022
  • 1 reply
  • 508 views

Paid 69 for the whole year and paid for it on my iPad . I returned the iPad a couple months ago, and now I'm trying to access it and all I receive it "error" it failed, then I try to restore and that too failed . This is on my phone and so is it different 

 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 23, 2022

Hello Michael,

 

I hope you are doing well. I am sorry for the experience you had with using your subscription features.

 

Please try the below steps and check if it works:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the application with the same credentials.

 

Let me know if it helps.

 

Thanks,

Souvik.

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