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Participant
November 28, 2019
Question

Subscription for Adobe Premium on iPad not working

  • November 28, 2019
  • 1 reply
  • 571 views

I purchased a subscription of adobe premium for my iPad but I am not able to use the Edit PDF option.  It still appears on the lower right with a blue star next to "Edit PDF" and when selected it takes me back to the info page comparing standard vs premium and so I click on subscribe again but then it goes from "purchasing" to telling me I already have a subscription and if I want to manage.  When I click manage it only gives me an option to cancel.  Which I did, trying to see if it was an app update/download issue and tried it again but still not working.  I tried deleting the app and re-downloading, I tried signing out of my account and back in and I tried shutting off and restarting my iPad.  None of these have worked.  

 

Why isn't my acrobat app recognizing the subscription?

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1 reply

kglad
Community Expert
Community Expert
November 29, 2019

i don't know of any "adobe premium" subscription.

 

check your account, https://accounts.adobe.com

 

what subscription/service is listed?