Participant

Question

Subscription help

Forum|Forum|6 months ago
July 11, 2025
1 reply
175 views

Hi,

My premium subscription has renewed after my 7 day free trial. It is as a complete oversight on my part. I am unwell and on long term disability so my condition does impact my memory

Can I please ask for the subscription to be refunded please. Due to my illness I am on low income and without the refund I will struggle to buy food this month.

Cancel subscription

Community Manager

Community Manager

Hi @kirsty_9807,

Sorry to hear about your condition. We wish you a speedy recovery.

Since Acrobat Premium is a mobile-based subscription, we suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/44n7YL8)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/44n7YL8)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let us know if this helps.

Regards,
Souvik.

kirsty_9807Author

Participant

Thank you so much for your kind words and advice it is greatly appreciated

Community Manager

Community Manager

Hi @kirsty_9807,

Thanks for the response!

Please feel free to write to us in case you have any further questions/concerns related to Acrobat.

Regards,
Souvik.