Subscription issue

Question

I've restored my purchase for this app on my iCloud and it's still not working. It keeps telling me to purchase subscription as if I am a free user. I've tried to purchase again, it just says I already have a subscription and renews on feb 13th, 2026. I can't edit or do anything even though I have an active account per the App Store subscriptions. I have even tried to change my password to match the one on my Apple ID. Please advise

creative explorer · Answer

@stephanie_5366 sounds like you are stuck in a syncing loop. So, you bought your subscription through Apple (FYI, Adobe won't have access to your accounts or billings—if you plan to renew, may I suggest you go straight to Adobe.com, and renew there! Why? Because this way, you would have access to the desktop, web and mobile devices. With Apple, you may only get the mobile option.)

Ok, let's get back to your issue. Sometimes the "token" that tells the app you are a paid user is stuck. Sign out of your Acrobat account inside the app itself. Close the app completely (swipe it up and away). I would on your iPhone, I would clear Acrobat cache. Restart your phone. Sign back in using the same email/method you used when you first subscribed. Test, if it works. If so, great, if not, try the Restore Purchase again.

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