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maddie2550049292ld
Participant
August 3, 2022
Answered

Subscription issue

  • August 3, 2022
  • 1 reply
  • 372 views

My friend subscribed to adobe on my account to fill out an application, and didn't cancel it after she used it. I just got charged $75.00, I need a refund on my card, asap!

This topic has been closed for replies.
Correct answer S_S

Hello Maddie,

 

I hope you are doing well. I am sorry for your experience with billing.

 

I checked the account details with the email address registered in the community and saw that the subscription for Acrobat Premium stands cancelled.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Apple Store for refund-related questions.

 

You may visit the below link to start the refund process:

Request a refund for apps or content that you bought from Apple - Apple Support 

 

I hope this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 5, 2022

Hello Maddie,

 

I hope you are doing well. I am sorry for your experience with billing.

 

I checked the account details with the email address registered in the community and saw that the subscription for Acrobat Premium stands cancelled.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Apple Store for refund-related questions.

 

You may visit the below link to start the refund process:

Request a refund for apps or content that you bought from Apple - Apple Support 

 

I hope this helps.

 

Thanks,

Souvik.

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